Terms of Service

By accessing, browsing, or using the Consonant platform at consonant.cc (the “Service”), operated by Consonant (“Company,” “we,” “us,” or “our”), you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and all references to “you” shall include that organization. If you do not agree to all of these Terms, you must immediately cease all use of the Service.

Consonant is a cross-cultural brand intelligence platform. Users submit website URLs for analysis, and the Service generates strategic reports covering brand voice, messaging architecture, and cultural translation paths across target locales. Reports are delivered as downloadable documents and stored within your account.

The Service is provided for informational and strategic guidance purposes only. Reports and all outputs of the Service are generated through automated processes, including artificial intelligence and machine learning systems, and do not constitute professional, legal, marketing, financial, or any other form of expert advice. You acknowledge that automated analysis may contain errors, inaccuracies, or omissions, and you assume all risk associated with any reliance on, or decisions made based upon, reports or other outputs of the Service. You are solely responsible for independently verifying any information, recommendation, or output before acting on it.

You must be at least 18 years of age and capable of entering into a legally binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements and that you are not prohibited from using the Service under any applicable law, regulation, or sanctions program. The Service is not intended for use by individuals under the age of 18 or by any person or entity in a jurisdiction where such use would violate applicable law.

To use the Service you must create an account through our authentication provider. You are solely responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to (a) provide accurate, current, and complete information during registration, (b) keep such information up to date, and (c) immediately notify us at support@consonant.cc of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to comply with this section.

We reserve the right to reclaim, suspend, or reassign usernames, account identifiers, or other account attributes at any time and for any reason, including but not limited to accounts that are inactive for more than twelve (12) consecutive months. We may delete inactive accounts and all associated data without prior notice. You acknowledge that we have no obligation to maintain data for inactive accounts.

You agree not to, and agree not to assist or enable any third party to:

• Submit URLs to websites you do not own or have proper authorization to analyze
• Use the Service in any manner that infringes, misappropriates, or violates the intellectual property rights, privacy rights, or any other rights of any third party
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data models, or underlying ideas of the Service, except to the limited extent expressly permitted by applicable law notwithstanding this restriction
• Use automated scripts, bots, crawlers, scraping tools, or other automated means to access the Service outside of published APIs
• Interfere with, disrupt, degrade, or impair the integrity, performance, or availability of the Service or its infrastructure, including through denial-of-service attacks or introduction of malware
• Use the Service for any unlawful purpose or in violation of any applicable law or regulation, including export control, sanctions, anti-money-laundering, or data protection laws
• Resell, sublicense, redistribute, publicly display, or make available to third parties any reports, analysis, or other outputs of the Service without our prior written consent
• Circumvent, disable, or otherwise interfere with any security, rate-limiting, authentication, or access-control features of the Service
• Use the Service to develop, train, or improve a competing product or service, whether directly or indirectly
• Benchmark or conduct performance tests of the Service for publication or competitive purposes without our prior written consent
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Upload, transmit, or submit any data that contains viruses, trojan horses, worms, or other harmful or malicious code
• Access or use the Service to build a similar or competitive product or service, or copy any features, functionality, or user interface of the Service
• Use any output of the Service to assert claims against Consonant or challenge the validity of our intellectual property

Violation of this section may result in immediate suspension or termination of your account without notice or refund, in addition to any other remedies available to us at law or in equity.

Certain features of the Service require payment. Fees are outlined on our Pricing page and are processed through our billing provider. By purchasing a report or subscription, you agree to pay all applicable fees and authorize us (or our billing provider) to charge your designated payment method. All fees are stated exclusive of taxes, duties, and levies unless otherwise indicated; you are responsible for all applicable taxes.

All payments are final and non-refundable to the maximum extent permitted by applicable law. No refunds or credits will be issued for partial use, dissatisfaction with report content or quality, downtime, unused subscription periods, or any other reason, unless we determine in our sole discretion that a refund is warranted.

For subscription-based services, billing recurs automatically at the selected interval until cancelled. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period. No prorated refunds will be provided for the remaining portion of any billing period. We reserve the right to change our pricing at any time upon 30 days’ notice; continued use of the Service after a price change constitutes acceptance of the new pricing.

If any payment is overdue, we may suspend or terminate your access to the Service without liability. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law. You are responsible for all costs of collection, including reasonable attorneys’ fees.

The Service, including but not limited to its software, design, user interface, functionality, algorithms, analytical frameworks, report templates, proprietary methodologies, machine learning models, trade secrets, branding, trademarks, logos, and all related documentation, is the exclusive property of Consonant and its licensors, and is protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws. All rights not expressly granted herein are reserved.

You retain ownership of the website content you submit for analysis. However, we retain exclusive ownership of all report templates, analytical frameworks, scoring methodologies, cultural intelligence models, and all other proprietary technology used in the creation of reports. Any insights, patterns, aggregated data, or learnings derived from analyzing submitted content are the exclusive property of Consonant.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use reports generated for your account solely for your own internal business purposes. This license does not include the right to modify, adapt, create derivative works from, publicly display, republish, or distribute any report or its contents without our prior written consent. This license terminates immediately upon termination of your account or violation of these Terms.

By submitting URLs, data, or any other content to the Service (“User Content”), you grant us a worldwide, royalty-free, non-exclusive, irrevocable, sublicensable, transferable license to access, collect, store, process, analyze, reproduce, modify, and create derivative works from the publicly available content at those URLs and any other User Content, for the purposes of (a) providing and improving the Service, (b) generating reports, (c) developing and enhancing our analytical models and methodologies, (d) creating aggregated or anonymized datasets, and (e) any other legitimate business purpose. This license survives termination of your account.

You represent and warrant that (a) you own or have all necessary rights, licenses, and permissions to submit any User Content, (b) your submission of User Content does not violate any third-party rights, including intellectual property, privacy, or publicity rights, (c) your User Content complies with all applicable laws and regulations, and (d) you have obtained all necessary consents from any third party whose data may be included in your User Content. You shall indemnify us for any breach of these representations.

If you provide us with any suggestions, ideas, feedback, improvements, enhancement requests, recommendations, or other input regarding the Service (“Feedback”), you hereby assign to Consonant all right, title, and interest in and to such Feedback. You agree that we are free to use, disclose, reproduce, license, distribute, and otherwise exploit any Feedback without restriction, attribution, or compensation to you. To the extent such assignment is not enforceable, you grant us an irrevocable, perpetual, worldwide, royalty-free, fully sublicensable license to use Feedback for any purpose. You waive and agree not to assert any moral rights or similar rights you may have in any Feedback.

We may, from time to time, offer features, functionality, or services that are designated as “beta,” “preview,” “experimental,” or similar (“Beta Features”). Beta Features are provided for evaluation purposes only and may be incomplete, contain bugs, or cause errors. BETA FEATURES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND WE MAY DISCONTINUE THEM AT ANY TIME WITHOUT NOTICE OR LIABILITY. You use Beta Features entirely at your own risk.

WE DO NOT OFFER ANY SERVICE LEVEL AGREEMENT (SLA) OR GUARANTEE ANY LEVEL OF UPTIME, AVAILABILITY, PERFORMANCE, OR RESPONSE TIME. The Service may be subject to planned or unplanned downtime, maintenance, degradation, or outages at any time. We shall have no liability for any interruption or unavailability of the Service, regardless of duration or cause.

You expressly acknowledge and agree that your use of the Service is at your sole risk. You assume full responsibility for (a) evaluating the accuracy, completeness, and usefulness of any reports or outputs, (b) any decisions you make or actions you take based on reports or outputs, (c) ensuring that your use of the Service complies with all applicable laws and contractual obligations, and (d) any consequences arising from your submission of URLs or other User Content, including any claims by third parties whose websites you submit for analysis. You waive, to the fullest extent permitted by law, any and all claims against the Consonant Parties arising from your use of or reliance on the Service or its outputs.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL REPORTS, CONTENT, MATERIALS, INFORMATION, AND OUTPUTS PROVIDED THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (B) ANY DEFECTS WILL BE CORRECTED, (C) REPORTS WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR FREE FROM BIAS, (D) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ANY CONTENT STORED OR TRANSMITTED THROUGH THE SERVICE WILL NOT BE LOST, CORRUPTED, OR DAMAGED, OR (F) THE SERVICE WILL BE COMPATIBLE WITH YOUR HARDWARE, SOFTWARE, OR OTHER TECHNOLOGY. ALL REPORTS ARE GENERATED THROUGH AUTOMATED ARTIFICIAL INTELLIGENCE PROCESSES AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR PROFESSIONAL JUDGMENT OR ADVICE. AI-GENERATED CONTENT MAY CONTAIN HALLUCINATIONS, FACTUAL ERRORS, OR MISLEADING STATEMENTS.

YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AND RELY ON REPORTS AND OUTPUTS ENTIRELY AT YOUR OWN RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CONSONANT OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE WARRANTIES EXPRESSLY PROVIDED IN THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONSONANT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS (COLLECTIVELY, THE “CONSONANT PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, OR USE, COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICE, OR YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, WARRANTY, OR OTHERWISE) AND EVEN IF ANY CONSONANT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE CONSONANT PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNTS ACTUALLY PAID BY YOU TO CONSONANT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY (I) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, (II) EVEN IF ANY CONSONANT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, (III) EVEN IF A LIMITED REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, AND (IV) TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

You agree to defend, indemnify, and hold harmless the Consonant Parties from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees, expert fees, and court costs) arising out of or relating to (a) your use of or access to the Service, (b) your violation of these Terms or any applicable law or regulation, (c) your User Content or any content you submit, post, or transmit through the Service, (d) your infringement or misappropriation of any third-party rights, including intellectual property, privacy, or publicity rights, (e) any dispute between you and a third party related to the Service, (f) any misrepresentation made by you, or (g) your Feedback. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Informal resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@consonant.cc and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute is not resolved within that period, either party may proceed as set forth below.

Binding arbitration. Except for disputes relating to intellectual property rights or seeking injunctive or equitable relief, any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved exclusively by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall be conducted by a single arbitrator, in the English language, in Wilmington, Delaware, or at such other location as the parties may mutually agree. The arbitrator shall have exclusive authority to resolve all disputes, including threshold questions of arbitrability. Judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Arbitration costs. Each party shall bear its own costs and expenses (including attorneys’ fees) incurred in connection with any arbitration. Arbitration filing fees and arbitrator compensation shall be allocated in accordance with the applicable JAMS rules.

Class action waiver. YOU AND CONSONANT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR MULTI-PARTY ARBITRATION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Jury trial waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CONSONANT EACH IRREVOCABLY WAIVE THE RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Time limitation. You agree that any cause of action arising out of or related to the Service or these Terms must be commenced within one (1) year after the cause of action accrues, regardless of any statute of limitations to the contrary. Failure to bring a claim within this period constitutes a permanent and irrevocable waiver of such claim.

Injunctive relief. Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or restrain any actual or threatened breach of these Terms, without the need to post a bond or other security and without proof of actual damages.

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without cause, with or without notice, and without liability to you. Without limiting the foregoing, we may terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated these Terms, engaged in conduct harmful to the Service, other users, or our business, or for any other reason.

You may terminate your account at any time by contacting us at support@consonant.cc. No refunds will be provided upon termination, regardless of reason.

Upon termination, (a) your right to access and use the Service ceases immediately, (b) all licenses granted to you under these Terms terminate, and (c) you must immediately cease all use of the Service and delete any cached or stored content obtained from the Service. We may, but are not obligated to, delete your data, including reports, following termination. We may retain any data as required by law or for legitimate business purposes, including but not limited to enforcing these Terms, resolving disputes, and maintaining security, in accordance with our Privacy Policy.

Sections 7 through 15, 17, and 19 through 23 shall survive any termination or expiration of these Terms.

We reserve the right to modify, update, suspend, discontinue, or restrict access to the Service or any part thereof, temporarily or permanently, at any time, with or without notice, and without liability to you. This includes the right to add, remove, or change features, impose usage limits, or alter the scope of available functionality. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, even if it renders previously purchased reports inaccessible.

We reserve the right to modify these Terms at any time in our sole discretion. We will notify you of material changes by posting the updated Terms on the Service with a revised “Last updated” date and/or by sending notice to the email address associated with your account. Changes become effective immediately upon posting unless otherwise stated. Your continued use of the Service after any changes constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using the Service immediately.

The Service may contain links to third-party websites, services, or resources that are not owned or controlled by Consonant. We have no control over, and assume no responsibility for, the content, accuracy, privacy policies, practices, or availability of any third-party services. You acknowledge and agree that we shall not be liable for any damage or loss caused by or in connection with your use of or reliance on any third-party content, goods, or services. Your interactions with third-party services are governed solely by the terms and policies of those third parties.

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, earthquakes, strikes, labor disputes, power or internet outages, failure of third-party services or infrastructure (including AI model providers, cloud hosting, or payment processors), cyberattacks, data breaches at third-party providers, government actions, changes in law or regulation, or any other force majeure event. During any such event, our obligations under these Terms shall be suspended without liability for the duration of the event.

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions or the United Nations Convention on Contracts for the International Sale of Goods. To the extent that any lawsuit or court proceeding is permitted hereunder, you irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Wilmington, Delaware, and irrevocably waive any objection based on inconvenient forum, lack of personal jurisdiction, or improper venue.

All notices from us to you may be delivered via email to the address associated with your account, by posting on the Service, or by any other method we reasonably select. Notice shall be deemed given (a) upon sending if by email, (b) upon posting if on the Service, or (c) upon delivery if by another method. It is your responsibility to keep your contact information current. All notices from you to us must be sent to support@consonant.cc and shall be deemed given upon our actual receipt.

Entire agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Consonant regarding the Service and supersede all prior and contemporaneous agreements, understandings, representations, and communications, whether oral or written.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent to the maximum extent possible.

Waiver. Our failure or delay in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall any single or partial exercise of a right preclude further exercise of that or any other right. Any waiver must be in writing and signed by an authorized representative of Consonant to be effective.

Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. Any purported assignment in violation of this section shall be null and void. We may freely assign or transfer these Terms, in whole or in part, without restriction or notice, including in connection with a merger, acquisition, reorganization, or sale of assets.

Relationship of the parties. Nothing in these Terms shall be construed to create a joint venture, partnership, agency, franchise, or employment relationship between you and Consonant. Neither party has authority to bind the other or incur obligations on the other’s behalf.

No third-party beneficiaries. These Terms do not confer any rights or remedies upon any person other than you and Consonant, except that the Consonant Parties are intended third-party beneficiaries of the indemnification, limitation of liability, and disclaimer provisions.

Cumulative remedies. All rights and remedies provided in these Terms are cumulative and not exclusive of any other rights or remedies available at law or in equity.

Electronic communications. By using the Service, you consent to receiving communications from us electronically, including by email and by posting on the Service. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Construction. Section headings are for convenience only and shall not affect the interpretation of these Terms. The word “including” means “including but not limited to.” These Terms shall not be construed against the drafting party.

Export compliance. You agree to comply with all applicable export and re-export control laws and regulations, including sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce Bureau of Industry and Security (BIS). You represent that you are not located in, or a national or resident of, any country subject to U.S. trade sanctions.

Government users. If you are a U.S. government end user, the Service is a “commercial item” as defined in 48 C.F.R. §2.101, and is licensed to you only as a commercial item subject to the terms of these Terms.

If you have questions about these Terms, please contact us at support@consonant.cc.